For large size orders or orders exceeding the weight of 2 kg, the cost of transport shall be charged based on the rates binding for the particular countries. Please contact us for more information about shipping cost for orders more than 2 kg.

Other options available for express delivery:
If you want to receive your package more rapidly please contact us and we can offer you delivery by UPS, DHL or FedEx.

Safe delivery:
All our shipments are insured and delivered upon a confirmation of receipt. If, however, the shipment is not delivered on time, please contact us, and we will trace it, and in case it is lost, we will send another package with the same products or refund your money. If the shipment shows any evidence of damage, open it in the carrier’s presence and if you find any damages, refuse the delivery.

Safe payment:
All payments are made through the PayPal secure HTTPS system for e-commerse transactions. It means that while paying by credit card all data such as your card number or validity date are known only to our bank and PayPal. Payments are made via safe Internet connection. The connection is encoded and nobody is able to track it. When the payment is done, our bank freezes the order amount on your credit card. Only after packaging and shipping, we will charge your credit card with the total order amount.


Our shop accepts major credit cards such as Visa and MasterCard via PayPal.

Warranties:
All the warranties for the products offered in our shop are defined by their manufacturers is from 12 mounts up to the lifetime depending on the article.

Shortages:
We make everything possible to ensure that the products offered are available in our store and after placing the order are sent to the client. Usually while processing the order we first send the products that are in-stock, and others that for any reasons are not available we will send as soon as possible at our own expense.

We offer '100% Satisfaction' Guarantee:
If you are not satisfied with the product you can return it to us and we will refund your money or exchange it. The satisfaction of our clients is very important, therefore we want you to be pleased with our products. All of them are selected considering their highest quality. If you for any reason are not 100% satisfied with our product, return it to us within 14 days from the receipt of shipment, and we will send you a new one or refund your money without any questions. The products returned may not show any evidence of usage.

Returning shipments address:
Please ship returns to the following address:

Bulgarian Fly Company Ltd.
60 Haydushka Gora Str.
1680 Sofia, Bulgaria
tel: 00359 2 850 8905

Shipment directions: Please note that return shipment must be carefully packed and it takes place at client's expense. We thank you in advance for your cooperation (the BFC team).

Personal data:
We will not make your personal data available to any third parties. The information is used only for the execution of the order and for sending our catalog and advertising materials. In case of any questions please contact us: sales@bfcflyfishing.com